Refund policy
Thank you for supporting our small business. Because many of our items are custom made, please review our policy carefully before placing your order.
Custom Orders
All custom and personalized items are final sale.
This includes, but is not limited to:
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Custom DTF prints
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Custom apparel
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Sublimation items
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Personalized products
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Made-to-order items
Because these items are created specifically for you, we do not offer refunds, returns, or exchanges on custom orders once production has begun.
Order Accuracy
Please make sure all order details, including sizes, colors, spelling, artwork files, and shipping address, are correct before submitting your order.
ManaStar Creations is not responsible for errors provided by the customer.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours of delivery.
Email: manastarcreations22@gmail.com
Please include:
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Your order number
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Photos of the damaged item
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Photos of the packaging (if applicable)
Once reviewed, we will determine whether a replacement or store credit is appropriate.
Print File Quality
For orders where customers provide their own artwork or files:
ManaStar Creations is not responsible for low-quality prints caused by low-resolution, pixelated, or improperly formatted artwork submitted by the customer.
Cancellations
Orders may be canceled only if production has not yet started.
Once an order has entered production, it cannot be canceled or refunded.
Shipping Issues
We are not responsible for shipping delays, lost packages, or carrier issues once the order has been handed off to the shipping provider. However, we will do our best to assist you in contacting the carrier if needed.
Questions
If you have any questions about your order before purchasing, please contact us:
We are happy to help ensure your order is exactly what you need before it goes into production.